Shipping & Delivery Policy – Genetidoc Genetic Clinic and DNA Testing Lab

Welcome to Genetidoc Genetic Clinic and DNA Testing Lab. This Shipping & Delivery Policy explains how consultation documents, prescriptions, reports, and sample collection services are handled.

1. Consultation Documents & Prescriptions

• Prescriptions and consultation-related documents are generally delivered digitally through:
  • Email,
  • WhatsApp,
  • Secure online platforms, or
  • Other electronic communication methods.
• Digital prescriptions are usually shared within the consultation timeline or shortly after the consultation is completed.

2. Genetic Test Reports

• Genetic test reports are primarily delivered electronically to the registered email address or approved communication channel provided by the patient.
• Physical copies of reports may be provided upon request, subject to courier availability and additional charges if applicable.
• Delivery timelines may vary depending on:
  • Type of genetic test,
  • Laboratory processing time,
  • Sample quality,
  • Technical requirements,
  • Logistics and courier services.

3. Sample Collection Services

• For tests requiring sample collection, collection will be arranged only after successful payment confirmation.
• Home sample collection availability depends on:
  • Patient location,
  • Service availability,
  • Partner laboratory logistics,
  • Appointment scheduling.
• Patients are requested to provide accurate contact and address details to avoid delays.

4. Shipping & Courier Timelines

• Estimated delivery or pickup timelines are indicative only and may vary due to:
  • Weather conditions,
  • Courier delays,
  • Public holidays,
  • Remote location accessibility,
  • Technical or operational issues.
• Genetidoc Genetic Clinic and DNA Testing Lab is not liable for delays caused by third-party courier or logistics providers.

5. Failed Delivery or Incorrect Information

• If delivery fails due to incorrect address, phone number, or unavailability of the recipient, re-dispatch charges may apply.
• Patients are responsible for ensuring the correctness of submitted information.

6. Confidentiality & Security

• Patient reports and prescriptions are handled with reasonable confidentiality and shared only through authorized communication methods.
• Patients are advised to protect access to their registered email accounts and devices.

7. Contact Information

For any shipping, delivery, or sample collection queries, contact us:

• Email: staff@genetidoc.com
• Alternate Email: admin@genetidoc.com
• Phone: +91-808-606-7838

8. Policy Updates

Genetidoc Genetic Clinic and DNA Testing Lab reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Updated versions will be published on the website.