Privacy Policy

Last updated on May 18, 2026

This Privacy Policy describes how Genetidoc Genetic Clinic and DNA Testing Lab / GENETIDOC PRIVATE LIMITED collects, uses, stores, and protects information provided by users visiting our website or using our consultation, laboratory, and genetic testing services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Genetidoc Genetic Clinic and DNA Testing Lab / GENETIDOC PRIVATE LIMITED

Address:
HNo 119, Nanthencode Bains Compound, Kowdiar PO, Trivandrum, Kerala - 695003, India

Contact Information:

• Email: staff@genetidoc.com
• Alternate Email: admin@genetidoc.com
• Phone: +91-808-606-7838
• Website: Genetidoc

2. Information We May Collect

We may collect the following categories of information:

Personal Information

• Name
• Date of birth
• Gender
• Address
• Phone number
• Email address

Medical & Genetic Information

• Medical history
• Family history
• Genetic test reports
• Laboratory results
• Prescriptions and consultation records
• Uploaded documents and images

Technical & Website Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

Payment Information

• Transaction details related to consultations or laboratory services
  (We do not store complete card or banking details on our servers.)

3. How We Use Your Information

We use the collected information for purposes including:

• Providing consultations and laboratory services,
• Coordinating appointments and sample collection,
• Sharing prescriptions and test reports,
• Communicating regarding bookings, reports, and support,
• Improving our services and website experience,
• Internal record keeping,
• Compliance with legal and medical obligations,
• Sending service-related updates and important notifications.

With your consent, we may also send:

• Health-related updates,
• Educational content,
• Promotional offers or announcements.

You may opt out of promotional communication at any time.

4. Confidentiality of Medical Information

We understand that genetic and health-related information is highly sensitive.

• All patient information is handled with reasonable confidentiality and professional care.
• Access to medical and genetic information is restricted to authorized personnel, healthcare professionals, and laboratory partners involved in your care or testing process.
• Information will not be disclosed to unrelated third parties without consent unless required by law.

5. Genetic Testing & Laboratory Partners

Certain genetic tests may be processed through accredited external laboratories or partner service providers.

By proceeding with testing, you consent to sharing relevant patient information and biological samples with such laboratories solely for diagnostic and reporting purposes.

6. Sample Collection & Delivery Services

For home sample collection or report delivery services:

• Your name, address, and contact number may be shared with logistics or collection partners strictly for operational purposes.
• We take reasonable measures to work with reliable service providers.

7. Data Security

We are committed to protecting your information.

Reasonable administrative, technical, and organizational safeguards are implemented to reduce the risk of:

• unauthorized access,
• misuse,
• disclosure,
• alteration,
• or destruction of personal data.

However, no electronic transmission or storage method can be guaranteed to be 100% secure.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• improve user experience,
• understand website traffic,
• remember user preferences,
• and analyze website performance.

Cookies do not provide us access to your computer or unrelated personal data.

You may disable cookies through your browser settings; however, some website features may not function properly.

9. Third-Party Services & Links

Our website may contain links to external websites or third-party platforms.

We are not responsible for:

• the privacy practices,
• content,
• or security policies of third-party websites or services.

Users are encouraged to review external privacy policies separately.

10. Retention of Information

We may retain medical, laboratory, consultation, and transaction records for:

• legal compliance,
• medical documentation,
• quality assurance,
• and continuity of care purposes.

Retention periods may vary depending on applicable laws and operational requirements.

11. Your Rights

Subject to applicable laws, you may request to:

• access your personal information,
• correct inaccurate data,
• update contact details,
• withdraw consent for promotional communication,
• or raise concerns regarding data handling.

For such requests, contact:

• staff@genetidoc.com
• admin@genetidoc.com

12. Children's Privacy

Where services involve minors, consent may be required from parents or legal guardians before collecting or processing information.

13. Limitation of Liability

While we take reasonable efforts to protect data, we shall not be liable for:

• cyberattacks,
• unauthorized access beyond reasonable control,
• internet failures,
• or third-party system breaches.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice.

Updated versions will be posted on this page with the revised effective date.

We encourage users to periodically review this page for updates.

15. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us:

Genetidoc Genetic Clinic and DNA Testing Lab

• Email: staff@genetidoc.com
• Alternate Email: admin@genetidoc.com
• Phone / WhatsApp: +91-808-606-7838